Privacy Policy

Website Privacy Policy

This privacy notice discloses the privacy practices for,,, and This privacy notice applies solely to information collected by this website. It will notify you of the following:

What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

What choices are available to you regarding the use of your data.

The security procedures in place to protect the misuse of your information.

How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

The information collected on these sites is used solely by SAL Family and Community Services or one of its authorized programs.  Information which relates to the Child Care Assistance Program (CCAP) in Illinois, ExceleRate in Illinois, or Child Care Assistance (CCA) or the Quality Rating System (QRS) in Iowa will be shared as necessary/required with Illinois and Iowa Departments of Human Services (DHS), the Department of Children and Family Services (DCFS), or United Way of the Quad Cities. We only have access to/collect information that you voluntarily give us via registration forms, IDHS applications/registrations/requests for information, or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you regarding the reason you contacted us or to confirm your participation in a training, professional development opportunity, or other event that required you to complete a registration form. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to communicate with a training instructor or outside specialist who is working with you, your family, or your child care business.

Unless you ask us not to, we may contact you via email in the future to tell you about upcoming training sessions, IDHS news or alerts, new services or special events, or changes to this privacy policy.

Your Access to and Control over Information

You may opt out of any future email contacts from us at any time. You can do the following at any time by contacting us via the phone number or mailing address given on our website:

See what data we have about you, if any.

Change/correct any data we have about you.

Express any concern you have about our use of your data.

Remove your data from our email lists or future communication (this excludes any mandatory communication we are required to send to you from one of our authorized community partners or government entities).


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing, customer service, or CCAP Specialists) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone or via email, using the contact information found on this website.


In order to use portions of this website, you may first need to complete an online registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the services on our site in which you have expressed interest, and to communicate with you about training sessions or events you may attend in the future.


We request information from you on training registration forms and enrollment request forms. To register for a training with an associated fee from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to register you and/or your staff for the training session. If we have trouble processing your registration, we'll use this information to contact you.


This site may use "cookies.” A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.


We share information with our partners only when required to fulfill state contract obligations or to provide a service to you that you have requested. This sharing is limited only to what is necessary to abide by contract deliverables or to provide the service you have requested in the best possible way.


This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.


From time-to-time our site may request information via surveys. Participation in these surveys is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and address), and demographic information (such as zip code, age, gender). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site and its affiliated programs and services.